We are seeking an experienced B2C Call Center Agent in Agadir! If you have a great English accent and strong communication skills, this could be the perfect role for • Answer incoming calls and respond to customer inquiries professionally and efficiently. • Provide information about products or services to customers and resolve their issues. • Handle customer complaints with empathy and professionalism, working to find effective solutions. • Maintain accurate records of customer interactions, feedback, and issues in the system. • Follow communication “scripts” and protocols as required. • Upsell or cross-sell products and services where appropriate. • Meet individual and team performance targets, including call handling and quality metrics. • Participate in training sessions to improve service skills and product knowledge. • Collaborate with team members to enhance overall customer satisfaction.
Profil Recherché
• Previous experience in a B2C call center role • Excellent English language skills with a clear accent • Strong communication and customer service abilities • high school diploma
Avantages sociaux et autres
Why Join Us? • Be part of a supportive and forward-thinking team. • Opportunities for professional growth and skill development. • Work in the vibrant city of Agadir, with a flexible and inclusive work environment. Deadline to apply: 18/06/2025
Amplitude horaire
10:00 am / 18:00 pm