Retourner aux résultats de mes recherches: Bilingual Customer / Tanger

Bilingual Customer Service Representative (FR/EN)

Tanger - Tanger-Tétouan
BeLocum

Publiée sur www.moncallcenter.ma 14 mai 2025

BeLOCUM is an innovative digital platform based in Tangier, specialized in managing temporary staffing. Experiencing rapid growth, our success is built on a close-knit team, a continuous pursuit of excellence, and superior customer service. We offer you the opportunity to build a fulfilling career in a dynamic, stimulating, and constantly evolving environment. Your responsibilities Under the supervision of your manager, your main responsibilities will include: Customer Support: Respond effectively to inquiries while adhering to our internal procedures and quality standards. Customer Retention: Enhance customer satisfaction and loyalty through a proactive and personalized approach. Development: Contribute to the continuous improvement of our services by providing feedback and suggestions.
Profil Recherché
We are looking for a professional with at least a two-year higher education degree (Bac+2), who is passionate about customer relations and has significant experience in the field. Required Skills Experience & Languages: Minimum of 5 years' experience in customer relations. Excellent command of both French and English, spoken and written. Know-how: Proven expertise in customer relationship management. Good proficiency in office tools and CRM software. Strong analytical and problem-solving skills with the ability to propose concrete solutions. Soft skills: Excellent active listening skills. Strong customer service orientation. Energy, thoroughness, and organizational skills. Team spirit and sense of responsibility.
Avantages sociaux et autres
Why join us? A fast-growing company. A culture focused on innovation, collaboration, and customer satisfaction. A work environment that fosters both personal and professional development.
Amplitude horaire
2 Jours OFF
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